Return Policy

At Givebear LLC, we stand behind the quality of our donation kiosks. We understand that sometimes issues may arise, and we want to ensure a smooth resolution process for our partner organizations.

You have 30 calendar days to return your hardware kiosk or equipment if it arrives damaged, is defective, or does not function as described: for example, the unit will not power on, the touchscreen or card reader malfunctions, or the device cannot be set up as documented despite following our setup guidance and working with our support team. The return window begins on the date the equipment is delivered to your address.

Returns are accepted for these problem cases only; we do not offer returns for change of mind or ordering errors. Before a return is approved, our support team may ask you to run basic troubleshooting steps so we can confirm the issue and, where possible, fix it remotely or ship a replacement part instead.

Approved returns must be shipped back complete, in their original packaging where possible, with all included accessories and mounting hardware. Equipment that shows signs of physical damage caused after delivery, unauthorized modification, or excessive wear may be subject to a restocking fee or may not be eligible for a full refund at our sole discretion. Hardware failures that appear after the return window are handled under warranty replacement instead.

We believe the kiosk should pay for itself, and we back that with a guarantee: if, in the first 365 calendar days after delivery, the donations collected through your kiosk total less than the hardware purchase price you paid for it, you may return the kiosk for a full refund of that purchase price. Donations already collected are unaffected; they remain with your organization and pay out normally.

The guarantee is claimable when all of the following conditions are met:

• You activate it by emailing [email protected] within 7 days of your kiosk collecting its first donation. Our team confirms activation by reply, and it is part of getting set up: if you are stuck before the first donation, that same email gets you setup help.
• Givebear is your organization's only online giving platform and only donation kiosk for the full 365-day window. During that time your organization does not take donations through another giving or payment platform, a crowdfunding site, or another vendor's kiosk or card reader. Cash, checks, and transfers sent straight to your bank account (such as ACH, wire, or Zelle) do not count against this. The guarantee measures whether the kiosk pays for itself when your giving runs through Givebear, so it does not apply if any donations were routed through another provider during the period.
• The kiosk was set up and available to donors during the period. We verify this with the kiosk's own connection history; a kiosk left in its box or kept offline does not qualify.
• Your organization is an IRS-listed 501(c)(3) or a house of worship verified through our attestation process.
• You file the claim by email within 14 days after the 365-day window ends, and ship the equipment back complete and in working condition, normal wear excepted, within 14 days of claim approval.

The guarantee covers your organization's first kiosk only: the first kiosk in your organization's first eligible order. Additional or replacement kiosks do not carry their own guarantee. The guarantee is void if the equipment was resold, transferred outside your organization, damaged after delivery, or if the associated account shows manipulated or artificial donation activity.

This guarantee is in addition to, not instead of, the 30-day problem return window above and warranty replacement for hardware failures in normal use.

Original shipping fees are non-refundable. If you request a return, the cost of the initial shipping will be deducted from your total refund amount.

All fees paid for platform access, software subscriptions, or transaction processing are non-refundable except as required by applicable law or expressly agreed to in writing by Givebear LLC. Digital services are deemed delivered upon access and are not subject to return.

If you believe you were charged in error, contact us within 30 days of the charge at [email protected] and we will review the matter at our sole discretion.

For digital donations made through our platform, refunds are generally handled directly by the recipient organization. If you need a refund for a donation, please contact the organization you donated to. If you need further assistance, you can contact us at [email protected].

To initiate a return or if you have any questions about this policy, please reach out to our support team at [email protected].